Objective of the Course:
Course aims at acquainting the participants with skills to manage customers as drivers to business growth and prosperity. By end of the course, the participant will have an understanding of who a customer is, managing any character of a customer, techniques of customer retention, knowledge of what customers expect and how to increase the number of customers in the organization.
Who Should Attend:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
“This is a one day course”